Shipping

Last updated: August 20, 2026

How fulfillment works

Some BoxToHeart products are personalized and made to order. We review the order details you submit before sending the order into production.

For the personalized memorial suncatcher currently offered, our operating flow uses a production partner in China. The item is received and checked by BoxToHeart before customer dispatch through 4PX. If we use a different carrier for an order, the carrier named in the dispatch email or tracking page is the carrier for that shipment.

Processing and dispatch

Processing time and delivery time are different. Processing includes checking personalization details, production, receipt and dispatch preparation. Any processing or delivery estimate shown on a product page, at checkout or in an order message is an estimate, not a guaranteed arrival date.

If we cannot dispatch within a time we specifically promised, or within 30 days when no dispatch time was stated, we will contact you before dispatch. You may agree to the delay or cancel the unshipped order for a full refund.

Personalization details and order changes

Please check names, dates, messages, images and other personalization details before placing your order. We use the details submitted with the order and do not send a separate design proof unless the product page expressly says that a proof is included.

Contact us promptly if you notice an error. For the current owner-operated personalized flow, production begins when the supplier order is successfully submitted. We will try to help, but changes or cancellations may not be possible after that point.

Shipping destinations, charges and tracking

Available destinations and shipping charges are shown during checkout. We do not promise worldwide delivery or a fixed shipping price outside what checkout displays for the specific order.

When tracking is available, we will send it after dispatch. A carrier may take time to show the first scan, and tracking updates can pause while a parcel is in transit or transfers to a local delivery partner.

Delivery problems

Check the delivery address carefully before placing the order. If a parcel is delayed, marked delivered but missing, returned to sender or arrives damaged, contact us with your order number at hello@boxtoheart.com or through our contact page. We will review the order and carrier information and explain the available next step.

Shipping does not limit any rights you have under applicable consumer law.